COVID-19: In the Event an Individual Requires Immediate Medical Assistance (i.e. EMS or 911)

June 27, 2022

  1. Call emergency services at 911 (Use your cell phone to dial 911. Do not call with Teams Phone). 
  2. Notify Campus Safety – Emergency:
    • 416-978-2222 (St. George Campus)
    • 905-569-4333 (Mississauga Campus),
    • 416-978-2222 (Scarborough Campus)

      Note: Campus Safety have developed COVID-19 procedures when responding to incident and emergency calls.

  3. Verbally assess the patient from a distance of 2 metres away.
  4. Establish, at the scene, a safe, designated isolation area for the individual to wait at least 2 metres away from you and other passers-by until Campus Safety and EMS arrive. Remember to avoid face to face conversations within 2 metres, stand to the side of the individual and if required, when assisting with assuring individual is comfortable while waiting for EMS.
  5. Staff attending to / supervising the ill student should maintain physical distancing. If you are trained in first aid, please follow the Guidance for workplace identified First Aiders during the COVID-19 (Coronavirus) Pandemic. Wear a medical mask and eye protection (goggles or face shield) if you must be closer than 2 metres. Call Campus Safety for assistance if the individual’s symptoms worsen or needs first aid and you are not trained or equipped to provide First Aid.
  6. Ask individuals to keep wearing their mask (if tolerated).
  7. Provide tissues to the ill person to support respiratory etiquette.
  8. If possible, open outside doors and windows to increase air circulation in the area.

Additional Health Resources

If your symptoms worsen, please contact your family doctor or call Telehealth at 1-866-797-0000. In case of emergency, call 911 or go to the nearest hospital emergency room. 

  • For students experiencing COVID-19 symptoms, contact your Campus Student Health and Wellness or Health and Counselling Centre:
    • St. George: 416-978-8030
    • UTSC: 416-287-7065
    • UTM: 905-828-5255
    • You may also be contacted directly by the University to ensure that you are supported at this time.
  • For Employees, contact the Occupational Health Clinic (

Follow regional health guidance. See the Ontario Ministry of Health’s COVID-19 webpage. To find your local assessment centre please refer to the Ontario Ministry of Health’s COVID-19 webpage.